Job Description Senior Executive / Senior Manager – Operations (FIT)

Position: Senior Executive – Operations (FIT)

Department: Operations

Industry: Travel & Tourism
Job Summary

We are looking for an experienced and detail-oriented Senior Operations Executive (FIT) to manage end-to-end operations for FIT (Free Independent Traveler) bookings. The candidate will be responsible for handling travel arrangements, vendor coordination, itinerary management, booking confirmations, and ensuring smooth customer travel experiences.
Key Responsibilities
Handle complete FIT travel operations for domestic and international packages.
Manage hotel bookings, transfers, sightseeing, and overall trip coordination.
Coordinate with DMCs, hotels, and travel vendors for smooth booking execution.
Prepare and verify travel vouchers, booking confirmations, and final travel documents.
Ensure timely follow-up with suppliers and customers regarding booking status.
Coordinate with the sales team for smooth handover of confirmed bookings.
Resolve operational issues and provide quick solutions for travel-related concerns.
Monitor booking accuracy and maintain proper travel records in the system.




Maintain strong relationships with travel partners and vendors.
Ensure high customer satisfaction by delivering seamless travel experiences.
Manage customer escalations and support during travel journeys.
Work on cost optimisation while maintaining service quality.
Required Skills
Strong knowledge of FIT Operations in Travel Industry.
Experience in handling international and domestic travel packages.
Valuable understanding of hotel coordination, itinerary planning, and vendor management.
Robust communication and negotiation skills.
Ability to manage multiple bookings and deadlines efficiently.
Problem-solving and customer service orientation.
Qualification
Graduate in any discipline.
Certification/Degree in Travel & Tourism will be preferred.

Experience

4 to 8+ years of experience in Travel Operations with solid exposure to FIT Operations

Preferred Candidate Profile
Experience in handling customised travel packages.
Strong coordination and operational management skills.
Ability to work in a fast-paced travel environment.
Team handling experience will be an added advantage.

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