Reports to Property Manager, client, and Operation Manager
Responsible for all soft services, waste management, horticulture and supervises complete facilities upkeep & cleanliness.
Supervises Housekeeping & Horticulture.
Responsible for Pest control services and pest control schedule management as agreed with client.
Co-ordination with the residents and client for soft services related issues.
Overall maintenance and upkeep of property management office.
Provide schedule of cleaning with job plans and job card and adhere to building cleaning regime.
Implements secure work practices and ensures that team members/ vendors meet all safety guidelines/ requirements.
Check & ensure that Housekeeping cleaning schedules and checklists are followed and maintained in office.
Check the deployment of the team and conduct regular trainings & briefings
Ensure the process and documents are followed and maintained as per IMS standards
Implements secure work practices and ensures that team members/ vendors meet all safety guidelines/ requirements.
Ensure that the HK agency is conducting regular training for its staff and maintain those records.
Maintain all HK related checklists & Plan the Deep cleaning schedules
Contribute to the Monthly Management Report to client and other reports as required
Manage the AMC contracts and AMC trackers for soft services.
Ensure all consumables are maintained at site as per requirements.
Ensure all TAT for complaints are maintained.
Ensure HK team is equipped with proper Tools, instruments and testing equipment.
Ensure all support staff trainings are conducted as per schedule.
Ensures that team members/ vendors meet all safety guidelines/ requirements
Check the deployment and conduct the training & briefing
Ensure critical areas such as Tower lobbies, master common lobbies, club house, main entrance etc. shall be always kept as per performance standards provided.