Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Business Advisory Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do? We are looking for talented individuals in order to shape and contribute to the success of our current Engagement Centre. As a customer service Agent your primary role will be to assist our consumers/customers with complaint handling, order and return processing, inbound calls, website registration inquiries and general questions or concerns regarding our products to trade and marketing team.
What are we looking for? Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, or trade marketing activities, the following experience and skills are required:Experience Required




Inbound and Outbound customer service experience
Experience working under pressure
Roles and Responsibilities:
- Handle support/service escalations to/from clients
Transfer calls to the Tier 2 department
Will track and report system issues as needed
Stay current with system information, changes and updates
Comply with service level agreements
Support and help on Process documentation
Comply with the assigned schedule to cover the hours of operation
Comply with the account KPIs
Support with any other current process at the time the client requires it, if it has been officially included in our range of services
Qualification Any Graduation

📌 Business Advisory Analyst Voice Maharashtra
🏢 Accenture
📍 Maharashtra