Key Responsibilities:
Familiarity with US Collections & Compliance Standards, Data Security, Government Acts such as FDCPA, FCRA, TCPA, SCRA, GLBA, UDAAP, PCI-DSS, HIPPA and Knowledge of federal laws and regulations would be an added advantage.
Review and audit Collections Law Firm’s Policies and Procedures to make sure they are in-line with the industry standards
Notate the findings and update it in the audit tool
Review and update policies, certificates, and licenses as per renewal schedule in audit tool
Collate relevant artifacts and data from the law firms by doing consistent follow-up with SPOCs until audit is complete
Suggest remediation on the valid findings
Consult in development and improvement of audit tool and related process flows.
Adaptable to work in different shift timings, work for extended hours and holidays (if required).
Draft, modify and implement company policies and procedures.
Ability to Work under pressure and deliver results as per TAT.
Current joiner’s Compliance training.
Skills
Valuable English communication skills – both verbal and written.
Strong communication skills with proven ability to communicate with clients.