Client Relationship Management: Serve as the main point of contact for routine communication, inquiries, and problem resolution. [1, 2, 3]
Revenue Generation: Identify upselling and cross-selling prospects within assigned accounts and manage contract renewals to meet revenue targets. [1, 2]
Cross-Functional Collaboration: Coordinate with sales, marketing, and product/service teams to ensure client objectives and deliverables are met on time. [1, 2, 3]
Strategic Planning: Develop client-specific account plans and present performance reports, KPIs, and campaign reviews.