Job Description Sales Director – Call Center (E-commerce / Direct Sales)
n Location: Thane – Wagle Estate
n Work Mode: 100% On-site
n Team Size: 80+ Employees in India Operations
n Experience: 8+ Years
n Role Overview
n We are looking for a agile and result-oriented Sales Director – Call Center to lead and scale outbound telesales operations in India. This role will be responsible for driving revenue growth, managing large sales teams, optimizing call center performance, and building a high-performing sales culture.
n The ideal candidate should have solid experience in outbound telesales operations, team leadership, KPI management, coaching, and sales process optimization.
n Key Responsibilities
n n Lead the daily operations of the outbound sales call center to achieve business targets
n Develop sales processes, SOPs, and operational policies
n Define and track KPIs for telesales teams
n Create effective sales scripts, campaigns, and promotional strategies
n Monitor call quality, team productivity, and customer interactions
n Analyze sales data and operational metrics to improve efficiency and conversions




n Conduct performance reviews, coaching, and training sessions
n Handle escalated customer concerns and complex operational issues
n Drive employee engagement, motivation, and retention
n Manage workforce planning, hiring, and performance management
n Prepare daily and weekly sales performance reports
n Collaborate closely with senior leadership on business growth strategies
n n Required Skills & Experience
n n Graduate in any discipline (10+2+3 education system)
n 8+ years of experience in outbound telesales/call center operations
n Minimum 6 years in leadership roles managing teams of 50+ members
n Solid experience in sales operations, coaching, and team performance management
n Excellent analytical and reporting skills with a data-driven mindset
n Robust communication and stakeholder management skills
n Experience working in fast-paced or startup-like environments is preferred
n Energetic, proactive, and execution-focused leadership style
n Fluent English communication skills required
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📌 Sales Director Call Center /c Product Sales Thane
🏢 Elitez India
📍 Thane