Job Summary
We are seeking an experienced SkyChain Application Support Specialist with expertise in Cargo Domain operations and Splunk log analysis/debugging. The role involves application and incident management for SkyChain, a cargo management application provided by Accelya. The candidate must be available for out-of-hours on-call support as required.
Must-Have Skills (Mandatory)
Experience in SkyChain application support OR solid Cargo domain knowledge
Expertise in Splunk log analysis and debugging
Solid incident management and troubleshooting capabilities
Ability to provide on-call support outside regular hours
Positive-to-Have Skills (Optional)
Hands-on experience with other cargo management applications
Knowledge of ITIL processes for incident and application management
Familiarity with Accelya's suite of aviation solutions
Qualifications & Experience
Bachelor's degree in IT, Computer Science, or a related field
3+ years of experience in application support and troubleshooting
Prior experience in airline cargo operations is a plus

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