About the Role
We're looking for a Software Engineer who has spent their career building the tools, platforms, and automation that make teams across a company faster and more effective. This is not a feature-factory role and we want someone who looks at a recurring manual process, a clunky cross-team handoff, or a fragmented workflow anywhere in the company and instinctively starts designing a solution before being asked to. The core scope and primary lever of this role is horizontal tooling and workflow automation.
You'll partner with teams across functions to cocreate solutions to address friction points in day-to-day workflows and build the tooling, integrations, and automation that remove them. You operate with a solid bias toward leveraging AI/LLM capabilities as a core foundational lever to improve speed, quality, or operational throughput.
What You'll Do
Own horizontal tooling and workflow automation as your primary mandate and build leverage across multiple teams and functions and balance going deep in a single domain.
Design, build,
and own tools and automation that reduce manual toil around highest-leverage opportunities around external customer and internal developer workflows.
Identify gaps and inefficiencies proactively across teams - you don't wait for a ticket to tell you something's broken, and you're comfortable diagnosing a problem in a domain you don't own.
Build and integrate AI-assisted workflows (e.g., LLM-powered triage, summarization, anomaly detection, auto-remediation) into existing tools and processes used by non-engineering and engineering teams alike.
Take a request from "this is a problem" to "here's a working solution" with minimal hand-holding where you own the solutioning and design, not just the implementation.
Partner with stakeholders across the company to understand their workflows (ticketing, approvals, reporting, handoffs, internal requests) and automate the repeatable parts.
Build integrations with platforms like Zendesk/Pyl
📌 Senior Software Engineer (Chennai)
🏢 MX
📍 Chennai