Dear Candidate,

Kindly find below Job description.

We are looking SAP Basis professional with customer handling experience.

Summary
Job Summary
You will be the main point of contact for SAP's private cloud customers - this includes our offerings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving workplace.

Section Title: Key Responsibilities
Key Responsibilities
Your main goals will be customer satisfaction and commercial success while driving the end-toend customer engagement through onboarding, run and renewal phases. You will have three main areas of responsibility: Engagement Management: Plan & review of services in accordance with the customer’s requirements, manage Stakeholders Delivery Management: Day-to-day operations, support of projects,



de-escalate critical engagements Account Management: Commercial account management and increase of customer satisfaction Accompanying our customers on their cloud journey is a challenging and exciting opportunity for personal and professional growth and experience as you engage with our customers of various sizes, backgrounds, and industries to manage their mission critical SAP landscapes
Mandatory customer requirement:\\r\\nCandidate must have ECS experience along with exposure to SAP private cloud offerings (RISE \\r\\nwith SAP, S/4HANA Cloud Private Edition, HEC, CAS)

Section Title: Skill Requirements
Skill Requirements
Bachelor’s degree or equivalent in a business or technology related field (e. g. Computer Science, Business Administration, etc.) Excellent presentation and communication skills in German and English, ability to switch communication styles for technical and non-technic

📌 Sap Basis (Bengaluru)
🏢 HCLTech
📍 Bengaluru