Driving Company Values & Vision: As Part of the Senior Leadership team need to make sure complete span is aligned with the end goals and values of the organization.
Leadership/Coaching: Provides overall leadership to teams and day-to-day leadership to all DR and Non DRs but which in the span. Coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes, Fosters a positive work setting. Develops and maintains productive working relationship with Sr. Manager & Ops Managers, setting a positive example for their working relationships with their teams
Career Development/Performance & Dialogue: Set goals and standards of performance for DRs and their team members which are linked to business goals; use appropriate measurement methods to monitor progress; take suitable accountability for successful completion of assignments or tasks. Provide on-going dialogue to DRs about their performance. Coaches and helps establish individual development.
Continuous Improvement: Identifies and Strategies & approves process changes to improve customer experience. Maintain in-depth knowledge of client needs. Promotes and maintains a positive, professional image of R1 RCM.
Knowledge Leadership – Candidate is expected to be experienced in leading end to end RCM team covering all backend functions – Billing, AR follow up, Cash Posting & Credit Balance.
As a Director, Candidate is Responsible for:
• The Candidate will be responsible for a span in the range of 900-1000 FTEs. The span can vary depending upon process complexity and stage of business
• P&L; Management by keeping close watch on LLR
• Client relationship management
• Upselling capabilities and performance to add further business & scope of work
• Identify and lead projects of high impact within the business
• Manage delivery of client’s expectations outlined in the s