Summary:
Client Service Execution Lead

Remote | Fixed-Term Prospect | 20–40 Hours per Week
Bickert Management Inc. (BMI) is seeking an intelligent, resourceful, and resilient person to lead a small remote team responsible for implementing and improving Zoho-based business systems for our clients.
This is primarily a people leadership and service execution role, not a software development position. Prior Zoho experience, technical credentials, and formal management education are not required. We already have strong technical expertise within our team. We need someone who can lead capable people, clarify expectations, maintain accountability, organize work, remove obstacles, and continually improve how our services are executed.
Key Responsibilities
The successful candidate will:
Supervise an initial team of approximately two or three technicians and developers, potentially growing to five.
Assign work, establish priorities and deadlines, and follow up consistently.
Conduct regular performance discussions and candid monthly evaluations.




Address underperformance directly and help team members find a path to success.
Provide meaningful input into hiring, internship conversions, team composition, and termination decisions.
Review client meeting transcripts, notes, and process descriptions.
Help translate client objectives into clear, actionable tasks for technical team members.
Use AI, process-mapping tools, documentation, and internal frameworks to organize work.
Identify delays, waste, confusion, duplication, and avoidable rework.
Improve workflows, templates, best practices, and service execution efficiency.
Support client communication and Client Success activities where appropriate.
Success will be measured through happy and retained clients, increased adoption of BMI services, stronger team performance, and demonstrable improvements in the efficiency and consistency of our work.
Who We Are Looking For
We are looking for someone who is:
Honest, intelligent, orga

📌 Client Service Execution Lead (Indore)
🏢 Bickert Management
📍 Indore