Job Title
ServiceNow Technical Architect
Experience
Overall Experience: 12+ years in IT Service Management / IT Operations / Enterprise Monitoring
Relevant Experience: 8+ years in ServiceNow platform with deep focus on TSOM
Job Summary
We are seeking an experienced ServiceNow TSOM Architect to lead the design, architecture, and implementation of ServiceNow Technology Service Operations Management (TSOM) solutions. The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through ServiceNow TSOM modules.
This role requires robust technical leadership, hands-on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using ServiceNow best practices.
Key Responsibilities
Architecture & Solution Design
Define end‑to‑end ServiceNow TSOM architecture aligned to enterprise IT Operations strategy
Design scalable and resilient solutions leveraging:
ITOM Discovery
Service Mapping
Event Management
Operational Intelligence
Cloud Observability
AIOps capabilities
Drive architectural decisions for hybrid, multi‑cloud, and on‑prem environments
Implementation & Delivery
Lead and oversee implementation of TSOM solutions across large enterprise landscapes
Define integration patterns with:
Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.)
CMDB data sources
Third‑party observability platforms
Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping
Technical Leadership
Act as Technical Authority for TSOM solutions and best practices
Review and approve technical designs, configurations, and customizations
Mentor developers, administrators, and consultants on TSOM architecture and standards
Conduct technical workshops and design sessions with stakeholders
AIOps & Observability
Design and implement AIOps-driven event correlation and noise reduction
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