We at Pine Labs are looking for those who share our core belief - "Every Day is Game day". We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Role Purpose:
The Pod Lead – Growth & Strategy will focus on maximizing customer value, driving strategic initiatives, and strengthening enterprise client relationships. This role partners closely with Product, Sales, Customer Success, and Engineering to identify growth opportunities, influence product direction, and improve overall customer experience. The ideal candidate combines strategic thinking with robust business acumen and is passionate about solving customer problems while driving platform adoption and long-term business growth.

Responsibilities we entrust you with:
Strategic Account Leadership
Own relationships with strategic enterprise customers.
Lead executive governance meetings and Quarterly Business Reviews (QBRs).
Understand customer business goals and align platform capabilities accordingly.




Develop account growth plans and long-term engagement strategies.

Product & Solution Strategy
Partner with Product teams to influence roadmap priorities.
Evaluate new feature requests and business cases.
Review BRDs, solution documents, and functional designs for strategic initiatives.
Identify reusable platform capabilities to reduce customization.

Customer Growth
Drive platform adoption and feature utilization.
Identify upsell, cross-sell, and optimization opportunities.
Recommend process improvements that improve customer outcomes.
Support Sales and Business teams during strategic client discussions.

Data & Business Insights
Build dashboards and executive reports.
Analyze customer usage trends, operational metrics, and platform adoption.
Generate actionable insights to improve customer success and business performance.

Process Transformation
Lead automation and AI-driven initiatives.
Improve governance frameworks an

📌 Program Manager (Bengaluru)
🏢 Pine Labs
📍 Bengaluru