Role: Department Manager
Reporting To: Unit Head
People Reporting To DM: Customer Care Associates
Qualification: Graduate/MBA/PGDBM
Experience: Min.1 year Managerial experience
Salary: Upto 550000 p.a
Location-Thane and Rcity

Key Deliverable

s
Achievement of Budgeted Pl
anWorks out action plans/tactics to match requireme

nt
Competition mapp
ingIdentifies parameters to track competit
ionBuilds resources and databases of information on an ongoing basis by network
ingCreates an index and updates

it
Inventory Manage
mentDoes process mapping for movement of stocks from receiving bay to f
loorInitiates stock-takes as per the agreed and laid down proce
dureEnsures effective displays with the objective of achieving greater number of stock t
urnsPlans for perpetual inven

tory
Customer care/customer se
rviceEnsures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveni
encesSets up processes/initiates plans to build for moments of magic, avoid customer complaints & griev

ances
Customer fe




edbackSets up mechanism for recording of verbal complaints / sugge
stionsEnsures collation of data on customer complaints / suggestions and circulates it to relevant
peopleEnsures in service recovery within agreed time-line (72
hours)Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of

magic)
Manpower avail
abilityAnticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability acco

rdingly
Floor pres
entationUnderstands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock avai
labilityCommunicates the above to sup

ervisors
Arrangement of stock in space allocated as
per planCreates display plan of merchandise for his sections on the basis of underlying p
rinciplesCommunicates the display plan and the underlying principles to the

📌 Department Manager-Thane and Rcity (Mumbai)
🏢 Shoppers Stop
📍 Mumbai