Ensure reliability, operability, and continuous improvement of TD SYNNEX enterprise platforms across hybrid cloud and on‑prem environments.
Engineering‑driven operations focused on automation, Infrastructure‑as‑Code (IaC), observability, and toil reduction.
Serve as the L3 escalation for complex incidents; continuously improve platform run posture and readiness for L1/L2 execution.
Core responsibilities:
Platform reliability (hybrid cloud + on‑prem): Own L3 reliability posture; define SLOs/KPIs; lead operability gates and production readiness; maintain runbooks/SOPs.
Automation & IaC: Design/build operational automation (health checks, remediation workflows); develop Terraform/Ansible configurations; script with Python (preferred), PowerShell, and/or Bash; integrate with ITSM for auditable self‑service and controlled remediation.
Incident/problem/RCA (L3): Lead diagnosis, stabilization, and recovery for major incidents; drive problem management, RCA, preventive actions; reduce MTTR/MTTD via better signals, runbooks, and automation.
Observability standards:
Define actionable signals, alert quality, dashboards, logging; tune alerting to reduce noise; run data‑driven operational reviews.
AIOps enablement: Advance predictive/proactive operations (anomaly detection, trend/capacity analysis); support Python‑based analytics and ML/DL where applicable; industrialize operational intelligence safely.
Provider enablement (outsourced L1/L2): Equip provider with transparent runbooks, training, standard changes, escalation criteria; govern performance and ITSM alignment; drive continuous improvement.
Collaboration & CI: Partner with Platform Engineering to ensure operable‑by‑design capabilities; feed operational insights into roadmap; mentor peers and promote engineering‑led operations culture.
Required Qualifications
5+ years in platform/SRE/operations/platform engineering with production ownership in large‑scale environments.
Hands‑on hybrid operations (cloud + on‑p
📌 Senior Platform SRE (New Delhi)
🏢 Tech Data APAC
📍 New Delhi
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