Manager I, Client Service Operations
The Client Service Operations team works with all internal Kroll business units to research, curate and collect financial & business data from various internal and external sources. The team’s work involves researching & collection of financial & business data available in various publicly available sources and Kroll proprietary files and data, subsequent analysis thereof and eventually quality control of the same information.
Responsibilities:
Lead the transition and ongoing management of invoice calculation operations into CSO, including operating model design, workflow standardization, centralized data and documentation management, scope definition, governance, and knowledge transfer.
Own the end-to-end invoice calculation process from intake through calculation package preparation, business review, approval, and Finance handoff.
Serve as the primary point of contact for MDs, Project Managers, and business stakeholders, managing operational governance, issue resolution, invoicing readiness, and service performance.
Oversee daily operations,



including request management, workload balancing, capacity planning, KPI attainment, backlog management, and adherence to service levels.
Monitor workflow dependencies, approvals, input completeness, and calculation exceptions to ensure timely and accurate delivery.
Develop and maintain operational dashboards, reporting, and performance metrics to drive visibility, decision-making, and continuous improvement.
Build, lead, and develop a high-performing team through hiring, workforce planning, coaching, performance management, training, and succession planning.
Establish and maintain robust controls, operating procedures, documentation standards, quality frameworks, and audit readiness requirements.
Drive process standardization, automation, workflow optimization, UAT, and continuous improvement initiatives to improve efficiency, quality, scalability, and stakeholder experience.
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📌 Manager I, Client Services Operations (Mumbai)
🏢 Kroll
📍 Mumbai