Role Overview
The Area Parts & Service Manager will lead end-to-end after-sales operations across an assigned geography, ensuring best-in-class service delivery for both Two-Wheeler and Three-Wheeler customers. The role is accountable for driving operational excellence across dealer workshops, authorized service centres, and field service teams while delivering superior customer experience, maximizing workshop productivity, and ensuring seamless spare parts availability.

As the brand's post-sale face, this role is key to improving customer retention, growing service revenues, strengthening dealer capability, and ensuring consistent adherence to OEM quality, safety, and technical standards. The incumbent will partner closely with dealers, field teams, supply chain, quality, and engineering to build a high-performing after-sales ecosystem that supports business growth and strengthens customer trust.

Key Responsibilities
1. Service Operations Excellence
Lead end-to-end after-sales operations across assigned service centres and dealer workshops.
Ensure timely,



high-quality vehicle servicing, diagnostics, repairs, and warranty support in line with OEM standards.
Drive improvements in service turnaround time (TAT), first-time fix rate (FTFR), workshop throughput, and technician productivity.
Resolve complex technical escalations while providing operational support to dealer service teams.
Champion standardization of service processes across the network.
2. Dealer Performance & Network Management
Own the performance of authorized service centres and dealer workshops across the territory.
Drive dealer capability through regular business reviews, operational audits, coaching, and performance improvement plans.
Ensure compliance with OEM infrastructure, service processes, quality standards, and safety guidelines.
Support network expansion by identifying current service locations and onboarding service partners in growth markets.
Build strong relationships with dealer principals

📌 Area Parts (Hyderabad)
🏢 Greaves Electric Mobility
📍 Hyderabad