At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together
As a Senior Service Manager,



you will be a leader within our Platform Engineering team, taking ownership of the operational stability and resilience of the Anaplan platform. You will move beyond day-to-day execution to drive strategy and elevate team performance. Your impact will be defined by:
Strategic Service Leadership:You will not only lead major incident response but also own the continuous improvement of our service management framework. This includes independently running service improvement plans, identifying and resolving systemic gaps in our processes, and using your in-depth understanding of our platform architecture to proactively prevent future incidents.
Mentorship and Team Elevation:You will act as a subject matter expert and mentor, coaching peers and junior team members on ITIL/ITSM best practices, technical competencies, and process ownership. You will be responsible for coordinating team activities and ensuring the

📌 Engineer III, Service Management (Gurugram)
🏢 Anaplan
📍 Gurugram