About Us
Exotel is a customer conversation platform that believes in the power of exceptional customer experience. Our omnichannel contact center, Communication API suite, and Conversational AI come together to create a platform that delivers Connected Customer Conversations at unprecedented scale, speed, and ubiquity.
We believe that customer experience is not just a number, but a feeling. That's why we're dedicated to helping businesses engage with their customers with greater trust, personalization, and empathy. With Exotel, you can listen to your customers, remember every conversation, and provide rich insights to create truly meaningful interactions.
Exotel is the emerging market's leading full-stack platform and virtual telecom operator. Our cloud-based product suite drives 70+ million conversations every day for over 7100 businesses across India, Southeast Asia, the Middle East, and Africa. And with our recent license to offer cost-effective end-to-end VoIP telephony services, we're proud to be a 100% compliant cloud calling operator.

1. Role Summary




Owns end-to-end procurement, commercial negotiation, and vendor governance for SaaS/software, AI/model infrastructure, and hardware/data-center procurement across the business. Acts as the single point of accountability for procurement strategy, contract structuring, and negotiation leverage — partnering with Legal, InfoSec, Finance, and Engineering to drive budget accountability, risk reduction, and measurable cost savings. Operates with full ownership: identifies the right products/vendors from minimal requirement input, structures the commercial approach, and closes it end-to-end within internal financial controls.

2. Key Responsibilities
Identify vendors & lead commercial negotiations end-to-end for SaaS, AI Infra, IT/Infosec, Data Centre, Virtualization infra, SBC etc - securing rate reductions, improved payment terms, and SLA/warranty commitments - Including both capex and subscription SKU’s
Structure RFP

📌 Business Operations Lead (Bengaluru)
🏢 Exotel
📍 Bengaluru