Job Summary

Deliver on ReSource Pro’s strategic priority in driving more technology innovation, and robotic automation adoption in our Service Delivery Unit’s (SDU) daily processing needs. Improve insurance processing efficiency and quality through optimizing processes with automation in mind. Lead and mentor a small development team in order to deliver end to end automation solution. Provide trainings and consulting advice to SDU, to promote the adoption of automation.

Principal Responsibilities

Analyze Processes for Automation Opportunities

Support Service Delivery Unit (SDU) and our clients to simplify and improve their operations, through the use of technology automation, by developing business cases, analyzing clients as-is processes and designing end-to-end automation solution blueprints.

Service Delivery Coaching & Consulting

Support Service Delivery teams, especially large and rapid-growing teams, to adopt more automation and innovation in their processes. Deliver in-class workshops or trainings on automation technologies.



Mentor SDU colleagues on workflow and robotic automation development, providing advice and guidance on best practices and development techniques. Support the adoption of automation best practices within the SDU division to ensure consistency and control of automation.

Solution Development and Implementation

Design future state solutions which leverage robotic process automation, workflows, platforms, and process redesign to improve the efficiency and quality of a client’s end to end business process, while meeting the client’s business requirements. Configure scripts, design and implement workflow platforms in order to automate a process. Review scripts created by automation engineers and enforce development best practices in team. Take responsibility of automation deployment and gathering business metrics. Also, complete development, testing, and deployment on schedule without compromising quality.

Project Planning & Execution

Wo

📌 Senior Engineer, Automation, India (Bengaluru)
🏢 ReSource Pro
📍 Bengaluru