Conduct investigations and gather evidence related to theft/fraud or lost items,
noise complaints, assault complaints, food poisoning complaints, and other guest
complaints and incidents. Conduct interviews with relevant parties in order to
obtain statements and information related to incidents. Assist with and notify
manager/supervisor, local police, or other appropriate individuals in the event
of accidents, attacks, or other incidents. Complete incident reports to document
all Security/Loss Prevention related incidents such as theft, accidents,
physical hazards, and fire alarms. Handle business interruptions and complaints,
such as suspicious individuals, civil disturbances or demonstrations, noise
complaints, intoxicated individuals, etc. Escort any unwelcome persons from the
property without interrupting the orderly flow of property operation. Defuse
guest or employee disturbances/altercations, including summoning appropriate
authorities if necessary, and documenting incident.
Follow all company and safety and security policies and procedures; report
accidents, injuries, and unsafe work conditions to manage. Maintain
confidentiality of proprietary information; protect company assets. Welcome and
acknowledge all guests according to company standards; anticipate and address
guests’ service needs. Speak with others using transparent and professional language;
prepare and review written documents accurately and completely. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Ensure adherence to quality expectations and standards. Enter and
locate work-related information using computers and/or point of sale systems. In
addition, some states may have additional licensing/registration requirements to
be considered for this position. Read and visually verify information in a
variety of formats (e.g., small print). Visually inspect tools, eq
📌 Loss Prevention Associate (Bengaluru)
🏢 Marriott
📍 Bengaluru
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