Client Service Operations (CSO) enables Kroll's business units through
operational excellence, standardized processes, and centralized support
services. As part of CSO, the Business Support Services (BSS) function provides
high-quality business enablement services that enhance operational efficiency,
improve consistency, strengthen governance, and elevate the internal stakeholder
experience.

Business Support Services operates as a centralized shared services organization
supporting internal teams across a broad range of operational activities
including business administration, sales support, document production,
presentation services, workflow coordination, reporting, operational data
management, and business process support. Through a customer-centric approach
and continuous improvement mindset, the team enables business units to focus on
delivering value to clients.

Working within an established service delivery framework, the Senior Analyst
executes assigned work with a strong focus on quality, responsiveness,
confidentiality, and operational excellence.



The role requires robust
operational knowledge, sound judgement, attention to detail, and the ability to
manage competing priorities while partnering effectively with stakeholders
across the organization. The Senior Analyst is expected to contribute to
continuous improvement initiatives, support knowledge sharing, and act as a
subject matter resource within the Business Support Services team.

Day-to-day responsibilities:

* Independently manage complex, high-priority, or sensitive service requests
requiring greater judgement and stakeholder coordination, while continuing to
deliver high-quality Business Support Services in accordance with established
service standards, turnaround times, and operational procedures.

* Prioritize competing requests and manage workload to meet agreed service
levels across multiple service offerings.

* Review outputs for completeness, accuracy, formatting, and adherence to
qualit

📌 Senior Analyst, Client Service Operations (New Delhi)
🏢 Kroll
📍 New Delhi