Chargebee is seeking a visionary and hands-on Director of Data Analytics, Science & AI Enablement to lead the creation and growth of a data function that powers enterprise-wide AI initiatives. This role will be instrumental in designing, building, and leading a cross-functional team responsible for enterprise data analytics, data science, data governance, and structured data enablement to support advanced AI/ML use cases.

This leader will be a key strategic partner to business and technology executives, enabling insight-driven decision-making and scalable AI applications through contemporary data architecture and practices.

Roles and Responsibilities:

Data Analytics, Science and AI Enablement Leadership
Lead the development and deployment of machine learning, generative AI, recommendation systems, and predictive models that improve product intelligence and automation.
Build and scale AI capabilities across the platform, including personalization, NLP, anomaly detection, and customer segmentation.
Ensure models are interpretable, ethical,



and aligned with business and customer trust standards.

Business Analytics & Insights
Drive insights into user behavior, product performance, churn prediction, and lifecycle value using customer and usage data.
Develop dashboards, KPIs, and self-service analytics tools for marketing, product, sales, and support teams.
Own the customer analytics roadmap to improve onboarding, conversion, retention, and upsell opportunities.

Team Building & Cross-Functional Leadership
Build and lead a high-performance team of data scientists, AI/ML engineers, analysts, and data product managers.
Partner with Product, Engineering, Marketing, Sales, Legal, Risk & Compliance, and Customer Success to align data strategy with business objectives and legal requirements.
Communicate findings to senior leadership and influence roadmap decisions using data-backed recommendations.

Data Infrastructure & Governance
Collaborate with Data Engineering to ensure scal

📌 Senior Manager (Chennai)
🏢 Chargebee
📍 Chennai