Job Description:  Program governance for projects by guiding PM and Onsite
Program leads.  Collaboration with onsite Service Delivery Manager and Program
Managers and Act as main point of contact for all offshore delivery matters and
align priorities with the onsite SDM and Program Managers Implement program
governance to ensure delivery maturity is high  Drive continuous improvement to
increase productivity, efficiency, and optimize cost  Manage client
relationships along with Program leads, Client Partner to understand roadmaps,
priorities, and expectations  Monitor service performance and operational
Health.  Enable strong communication and collaboration between teams and
customer stakeholders  Collaborate with Competency leads and SPOCs to enable
growth and client satisfaction.



 Enable and Conduct Monthly and Quarterly
reviews with customer along with TSDM and Program manager  Lead contract
renewal working along with the client partner and customer  Implement customer
value addition to improve efficiency and reduce cost of operations  Accountable
for growth opportunities and upskilling of team  Ensure quality maturity is as per
organization expectations - CVA, process improvements  P & L accountability –
Rev and Margin along with Account manager  Collaborate with AM and program
leads to expand footprints and upsell opportunities

📌 ASDM (India)
🏢 Hexaware
📍 India