Head – Projects Quality, Business Excellence & Innovation
Function
Projects / Business Excellence
Reporting To
MD / CEO / Executive Director
Location
Mumbai

Role Purpose
Build and institutionalize a robust quality culture across the entire real estate project lifecycle.
Drive excellence from design, approvals, construction, handover, and post-possession.
Improve project quality, delivery predictability, and customer satisfaction.
Promote innovation in construction methodologies, materials, and technology.
Enhance brand differentiation through superior quality and operational excellence.

Key Responsibilities
1. Project Quality Management
Establish quality standards for design, engineering, and construction.
Review design coordination among Architectural, Structural, and MEP consultants.
Standardize material specifications and quality benchmarks.
Monitor execution quality across civil, finishing, MEP, and external development works.
Implement stage-wise quality gates (Design Freeze, Mock-ups, Sample Flats, Pre-Handover Audits).




Conduct periodic quality inspections and site audits.
Ensure timely closure of Non-Conformance Reports (NCRs).
Minimize rework, snag lists, seepage, water leakage, and maintenance defects.
Drive continuous quality improvement across all ongoing projects.
2. Standardization & Process Excellence
Develop and implement Project Execution SOPs.
Establish standardized construction quality checklists.
Implement snag management and quality tracking systems.
Standardize consultant coordination protocols.
Define uniform handover and possession standards.
Develop standard BOQs, specifications, and material standards.
Benchmark quality practices across luxury, premium, redevelopment, and affordable housing projects.
Drive process standardization across all project sites.
3. Customer-Centric Quality
Strengthen Voice of Customer (VOC) across the customer lifecycle.
Monitor quality from booking through possession and Defect Liability Period (DLP).
Analyze cu

📌 Head of Quality Control (Mumbai)
🏢 Ajmera Realty & Infra India
📍 Mumbai