* Training Lead will manage & deliver training programs to enhance employee
skills & knowledge.
* Effectively manage team of trainers and up-skill them on Training skills,
sales and help new RMs to scale up quality scores & focus on relationship and
transactional Net Promoter Score (R-NPS/T-NPS)
* Plan and facilitate current hire, refresher training and compliance based
functional training to new and existing officers /employees.
* Plan and Conduct Refresher on predetermined frequencies and ensure accuracy
and effectiveness of training
* Drive sales targets and implementation of sales strategies devised for
process.
* Evaluate Training effectiveness, gather feedback & recommend improvement
programs.
* Provide feedback on OJT/Coaching / Feedback.




* Monitor calls on functional and behavioral parameters.
* Maintain accurate training records, track trainer performance & and ensure
compliance

Candidate Profile

* Minimum education – Graduate or Post Graduate
* Should be a Trainer or Team Leader with 3-5 Years preferably in a bank’s
Customer Contact Center/ Call Center with relevant experience in VRM/Retail
Liabilities/Credit Card
* Must have excellent presentation and communication skills.
* Having a team handling experience would be desirable

📌 Team Member-Training-CEC-HO (Thane)
🏢 Kotak
📍 Thane