ServiceNow Developer – Multi-Module
Exp : 4–10 Years. Pan India
Key Responsibilities
Platform Development
Design, develop, and maintain ServiceNow applications and modules.
Configure and customize forms, workflows, UI policies, business rules, client scripts, script includes, and ACLs.
Develop scoped applications using ServiceNow App Engine.
Implement platform best practices and coding standards.
IT Service Management (ITSM)
Configure and support Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
Develop catalog items, record producers, workflows, and approval processes.
Enhance service management processes through automation and optimization.
IT Operations Management (ITOM)
Work with Discovery, Service Mapping, Event Management, and CMDB.
Configure MID Servers and troubleshoot discovery issues.
Maintain CMDB health, data models, and reconciliation rules.
IT Asset Management (ITAM)
Implement and support Hardware Asset Management (HAM) and Software Asset Management (SAM).
Configure lifecycle workflows, software normalization,



and license compliance processes.
Integrate asset data from multiple enterprise sources.
Human Resources Service Delivery (HRSD)
Develop HR workflows, employee service centers, and lifecycle events.
Configure HR case management and knowledge management solutions.
Automate employee onboarding, offboarding, and transfer processes.
Customer Service Management (CSM)
Configure customer service processes and case management solutions.
Develop integrations with customer-facing systems.
Implement self-service capabilities and customer portals.
Governance, Risk & Compliance (GRC/IRM)
Configure policy, risk, control, and compliance management processes.
Develop workflows for audits, assessments, and remediation activities.
Generate compliance and risk dashboards and reports.
Service Portal & Employee Center
Develop and customize widgets, pages, themes, and portal components.
Improve user experience through responsive and intuitive

📌 ServiceNow Developer (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru