ZONE BUSINESS ANALYST – CONSUMER ENGAGEMENT SERVICES

We are looking for a Zone Business Analyst with solid business analysis skills, effective stakeholder communication, and experience translating market needs into scalable digital solutions to join our Consumer Engagement Services team.

Position Snapshot:

Type of Contract: Permanent
Function and Stream: IT – Marketing, Sales and eBusiness / Consumer Engagement Services
Type of work: Hybrid
Work Language: Fluent Business English

The role:

The Zone Business Analyst acts as the primary interface between markets and the global CES team, ensuring business needs are captured, prioritized, translated into clear requirements, and delivered through scalable solutions. The role combines business analysis, project delivery, governance, and adoption leadership, with a strong focus on Salesforce Service Cloud / Engage OMNI as the core platform.

What you’ll do:

As a Zone Business Analyst, you will work closely with CES markets, product owners, technical teams, and global stakeholders to drive efficient delivery, strong governance,



and adoption of CES solutions across the zone.

Act as the main point of contact between the zone markets and the global CES team, answering market questions and escalating when needed.
Gather, analyze, prioritize, and refine market requirements for Engage OMNI and related CES capabilities, ensuring they are ready for technical assessment and delivery.
Lead zone governance routines, including regular market calls, monthly updates, escalation reviews, and communication of product enhancements.
Support product rollouts in the zone, including global integrations such as WhatsApp, Magento, CIAM, messaging channels, and future CES capabilities.
Collaborate with product owners, solution architects, and technical teams to assess feasibility, estimate effort, and align on delivery approach.
Create and maintain functional documentation, knowledge articles, training materials, and end-user guidance to su

📌 Zone Business Analyst (Bengaluru)
🏢 Nestlé IT & Digital Americas
📍 Bengaluru