Job description
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

To know more about Firstsource please visit our website www.firstsource.com

Role & Responsibilities:




Real time monitoring and Intraday performance management
Exception Management
Real time reports- Hourly/ Daily/ Weekly
Preparing Dashboards
Analysis and Process development
Incident tracking, logging and escalations
Process and Procedure adherence
Floor & seat management

Required skills:
Intermediate MS Excel knowledge
Basic to intermediate windows operating system navigation skills
Strong written and verbal communication skills
Ability to interact with all levels of management across various locations
Solid analytical skills
Comfortable with flexible work timings and willingness to stretch

Shift- Rotational
Week Off -Rotational

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels

📌 Sr. Executive (Mumbai)
🏢 Firstsource
📍 Mumbai