At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying, isolating, and resolving faults, as well as working towards network stability. As your experience grows, you'll handle more operational and technical issues for specific customers, solutions, or domains.
What you will do:
As a Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.
You will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
You will be responsible for working with different systems, software,
and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.
Lead investigations and drive the resolution of customer issues throughout the CS portfolio.
Actively participate in in office activities, particularly when remote access is insufficient.
Contribute to the resolution of emergencies through fault isolation and restoration of customer networks and solutions.
Support problem management in identifying and categorizing significant operational or business impacting problems.
Participate in Security Reviews as the primary contact for customers and subject matter expert in security matters.
In time, you will be added to the on-call roster (24/7) where you will be handling Emergency issues raised by our Customers.
You will need to be able to contact customers directly to discuss and understand their problem and also be able to provide and convey technical information and answers back to the custom
📌 Support Engineer (Mumbai)
🏢 Ericsson
📍 Mumbai
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