As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and key machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.
You will focus on developing + diversifying business in line with financial + volume targets.
How you create impact
To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.
To monitor competition by gathering current marketplace information on pricing + products.
To report customer feedback to the CCL team, supporting resolutions as required.
To align with CCL colleagues when onboarding new customers.
To maintain + update the most relevant customer information in internal systems.
To regularly review customer portfolios with the CCL Managers + team.
To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.
What we would like you to bring
3–5 years of experience in Sea Freight Sales or Business Development within the freight forwarding industry.
Strong knowledge of sea freight products, trade lanes, pricing, and shipping solutions.
Proven track record in generating new business, managing customer accounts, and achieving sales targets.
Experience preparing quotations, negotiating rates, and clos