The Specialist I, Professional Services, will serve as the liaison between internal teams to support and ensure all incoming requests for services are handled with appropriate action. The Specialist I, Professional Services, will review and monitor client requests, work with appropriate subject matter experts where needed, and propose recommended solutions based on client needs through a strong understanding of NextGen product solutions.
Monitor and triage client requests received through a variety of sources to provide subject matter expertise (SME) for billable and other services across multiple domains and solutions, such as behavioral health, interoperability, dental, hosting, mobile, telehealth, patient portal, population health, implementation and training, and consulting services.
Resolve or assign cases to appropriate Qualified Services team and/or SMEs to facilitate resolution; monitor cases through completion and communicate progress, as needed.




Partner with requestors to ensure submitted requests contain accurate information; perform necessary follow up to request clarification, as needed.
Facilitate a variety of internal calls, including client discovery calls and create statements of work (SOWs) to ensure needed solutions are clearly and accurately defined.
Update, maintain, disseminate, and implement standard process and procedure documentation across the Sales Support team.
Assist the Professional Services/Sales Support teams to implement changes to the Sales Support Process as it evolves with ever-changing business needs.
Collaborate with management to review plans and objectives to implement recommended changes and communicate updates in process and/or procedure to Sales Support team.
Gather, compile, review and respond to VOC (Voice of the Client) feedback received from internal clients; provide recommendations for updates or changes to increase efficiencies and meet client expectations based on the received data.
Assist with a wide variety of s

📌 Specialist I, Integration (Bengaluru)
🏢 NextGen Healthcare India
📍 Bengaluru