Senior Manager- Consumer Insights & User Research

Ways of working :Hybrid– Employees will come to the office thrice a week at their base location (Bangalore) and work remotely for the remaining days.

About the Company

Swiggy is a leading food delivery platform in India, committed to providing a seamless and delightful experience for its customers. Our mission is to connect people with great food and create a vibrant food marketplace. We foster a culture of innovation, collaboration, and inclusivity, where every team member is empowered to contribute to our growth and success.

Roles & responsibilities :

Design and execute research independently or with the help of an agency partner to decode the customer pulse and disseminate findings within the org.
Support across product, business, growth, marketing and CX charters to represent the voice of consumers, and influence decisions that delight consumers.
Help to launch new services, features, and products - working with Product and Business teams.
Lead & execute studies such as Brand track, NPS,



customer pulse surveys and run in-depth immersions first-hand.
Leverage the latest AI tools and techniques - be curious to learn from the outside world and apply the relevant AI practices at your daily work.

Desired skills :

At least 5 years of work experience in consumer insights / user research.
Expertise in both qualitative and quantitative research practices. Heavy on Quantitative.
Comfort with driving projects grounds up, executing it independently with internal resources - develop Qres/Guides/conduct interviews & work out the analysis plan.
Ability to independently execute research requirements end-to-end from decoding the objective, scoping & dissemination with leadership.
Strong analytical, planning and multi-tasking skills with demonstrated ability to self-start, contribute and work in an entrepreneurial workplace.
Has led large-scale research projects (Quant) during previous experience.
Exposure to the Online/t

📌 Senior Manager- Consumer Insights (Bengaluru)
🏢 Swiggy
📍 Bengaluru