Required Technical Skill Set
Work experience with MATRIXX Digital Commerce Platform and CCS. (L2/L3 Support)
Desired Experience Range
2+ Year
Locations :
Chennai, Kolkata, Hyderabad, Bangalore and Bhubaneswar
Desired Competencies (Technical/Behavioral Competency)
Roles and responsibilities
(L2/L3 Support)
Analyze logs/traces, resolve incidents, and coordinate with vendor teams.
Perform system upgrades, patches, and performance tuning.
Troubleshoot faults and resolve issues related to charging and rating processes.
Handle customer complaints, support on-call, and develop SOPs.
Deep technical troubleshooting and code-level analysis for problem resolution for complex issues.
Must and Valuable to have
Work experience with MATRIXX Digital Commerce Platform and CCS.
Knowledge of system architecture expertise
Knowledge of real-time charging systems (OCS) and telecom billing concepts.
Familiarity with Linux/Unix environments and shell scripting.
Experience with databases (Oracle, PostgreSQL).
Understanding of network protocols (Diameter, HTTP, SOAP).
Ability to work in high-availability telecom environments