Assistant Manager (Control Tower) - Truemeds
Work Location: Truemeds HO – Mumbai
Control Tower Overview
The Control Tower (CT) owns centralized performance monitoring and governance across the Supply Chain
network, with ownership of Reliability, Cost, Speed, and Customer Experience. It tracks business-critical metrics,
enforces SLA adherence, and drives structured escalations to resolve operational deviations.
The CT team drives root-cause analysis, corrective actions with warehouse stakeholders, and ensures standardized
documentation to prevent recurrence and improve network-level execution consistency.
Role Overview
This role is part of the Control Tower team and owns end-to-end FC performance monitoring, SLA adherence, and
execution consistency across the warehouse network. The incumbent will independently drive risk identification,
root-cause resolution, and cross-functional alignment with warehouse and central stakeholders, taking greater
ownership of escalation closure and process improvement than a purely execution-focused role.
Key Responsibilities
End-to-End SLA & Reliability Monitoring
• Own real-time performance monitoring across inbound, outbound, and returns operations.
• Monitor end-to-end customer order execution across the warehouse network in real time.
• Track and analyze SLAs across the order lifecycle and inventory flow, flagging risks proactively.
Breach Tracking & Resolution Ownership
• Own daily operational breach tracking and documentation across the network.
• Lead structured root-cause discussions with warehouse teams, going beyond follow-up to drive resolution
ownership.
• Drive CAPA (Corrective and Preventive Action) closure end-to-end, ensuring recurrence prevention.
• Independently escalate unresolved or recurring issues to leadership with data-backed insights and recommended
actions.
Data Analysis & Reporting
• Own and maintain Control Tower trackers and dashboards across key metrics.
• Prepare and present daily and weekly performance