Note: Operations in Information technology, Telecom or related who has experience of handling 24*7 ops environmen
t.
Key responsibilities may inclu
d
e::Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedur
es.Managing exam center staff (invigilators, technical support) to ensure proper execution of protoco
ls.Troubleshooting technical issues during exams and coordinating with IT support if need
ed.Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionali
ty.Monitoring exam center compliance with security protocols and regulatio
ns.Managing vendor relationships related to exam center operations (catering, security, etc
.):Training, and supervising exam center staff to ensure high-quality service delive
ry.Performance evaluation and development of the exam center t
eamReporting and Analys
is:Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedba
ck.Identifying areas for improvement and implementing necessary adjustments to optimize operati
onsClient/TC management Coordinati
on:Collaborating with clients to understand their specific requirements and ensure smooth delivery of exa
ms.Addressing client concerns and providing timely updates on exam center operati
onsApproaching recent clients for capacity addit
ion
Required Ski
lls:
Strong organizational and planning skills to manage multiple tasks simultane
ouslyExcellent communication and interpersonal skills to interact with candidates, staff, and cl
ientsProblem-solving abilities to address unexpected issues during
examsTechnical proficiency to operate exam delivery systems and basic troublesho
otingLeadership qualities to motivate and manage a