About The Role

Cyble is transforming its customer-facing delivery model. We are unifying our Delivery functions into a single, flat Forward-Deployed Engineer (FDE) role. Every FDE is customer-facing, technically robust, and embedded within one of seven regional pods.

As an FDE you will own the end-to-end customer relationship within your pod — from onboarding and threat intelligence delivery through to QBRs, renewals, and expansion. You will work alongside an agent AI stack that handles routine workflows (health scoring, QBR drafting, threat briefs, alert triage), freeing you to focus on strategic, high-impact customer engagement.

This is not a back-office or behind-the-scenes position. You will be the named point of contact for your assigned accounts and will represent Cyble's technical depth directly to customer security teams and executive stakeholders.

What You’ll Do At Cyble

Own and manage a portfolio of customer accounts within your regional pod, serving as the single named point of contact
Conduct executive-level QBRs, onboarding sessions,



and strategic reviews for Tier 1 and Tier 2 customers
Deliver actionable cyber threat intelligence tailored to each customer's industry, geography, and asset profile
Monitor customer health metrics, proactively identify churn risk, and execute retention and expansion playbooks
Collaborate with the AI Agent stack — review AI-generated QBR decks, threat briefs, health reports, and customer comms before delivery
Drive product adoption, configuration, and optimization across the Cyble platform (Vision, Hawk, Odin, and complementary modules)
Coordinate takedown workflows for brand-protection and phishing incidents, working with internal automation pipelines
Partner with Sales on renewals, upsells, and expansion opportunities surfaced by AI-driven signals
Contribute to internal playbooks, runbooks, and knowledge bases that power the FDE function and AI Agents
Participate in pod-level planning, P&L; reviews, and continuous imp

📌 Forward-Deployed Engineer (Bengaluru)
🏢 Cyble
📍 Bengaluru