Key Responsibilities

End User Support (Primary Responsibility)

* Provide L1/L2 support for desktops, laptops, printers, scanners, and
peripherals.
* Troubleshoot Windows 11, MS Office, Outlook, Teams, and OneDrive issues.
* Manage user accounts (password resets, account unlocks, access support) in
Active Directory / O365.
* Install and configure applications, antivirus, and security tools.
* Support onboarding and offboarding (user setup, email configuration, asset
handover).

Basic Network & Connectivity Support

* Troubleshoot LAN/Wi-Fi connectivity issues.
* Coordinate with ISP for internet issues.
* Basic understanding of switches, access points, and firewall troubleshooting
(escalate when required).




* Ensure meeting room IT equipment is operational.

IT Asset & Compliance Support

* Manage IT asset allocation and tagging.
* Maintain asset register and coordinate with central team for updates.
* Ensure devices are patched and antivirus is updated.
* Support IT audits and compliance checks when required.

Office IT Operations

* Act as onsite SPOC for Jaipur office IT issues.
* Log and track incidents in ITSM tool.
* Coordinate with L3 / Infra / Network teams for escalations.
* Handle hardware troubleshooting and vendor coordination for repairs.

📌 Resident IT Field Support Engineer – (Delhi)
🏢 Digitide Solutions
📍 Delhi