We are seeking an experienced Service Delivery Manager to oversee the end-to-end delivery of IT services, ensuring alignment with project objectives and client expectations. The ideal candidate will have hands-on experience in at least one of the following engagements: BI/DW, DWH, Data Warehousing, Data Analytics, Business Intelligence, Data Projects, Data Management, or Data Governance.

Key Responsibilities:
Oversee end-to-end delivery of IT services, ensuring alignment with project objectives and client expectations
Act as the primary point of contact for clients, addressing escalations, service issues, and improvement initiatives
Manage project delivery within defined scope, timelines, and budget, ensuring adherence to SLAs and KPIs
Monitor service delivery costs and budgets, ensuring resources are allocated efficiently and expenses remain within budget constraints
Identify opportunities for cost optimization and value creation for both the client and the organization




Collaborate with cross-functional teams including engineering, QA, and operations to deliver high-quality solutions
Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions
Drive continuous improvement initiatives to enhance efficiency, quality, and client satisfaction
Identify and mitigate risks to service delivery, implementing proactive measures to ensure smooth operations
Lead regular status reviews with stakeholders, providing clear and concise updates on project progress
Ensure compliance with organizational standards, policies, and ITIL best practices
Build and maintain robust relationships with clients to foster trust and long-term partnerships
Stay updated with industry trends and best practices in service delivery management; attend conferences, workshops, and training sessions

📌 Senior Service Delivery Manager (Gurugram)
🏢 Capgemini
📍 Gurugram