At Altera, our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health. With the largest community of clients in healthcare, Altera is able to deliver an integrated platform of clinical, financial, connectivity, and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

In this System Administrator role, the ideal candidate will assist with day-to-day operations on technical issues and problems, as well as participate in the initiation and planning phases of organizational projects. The primary purpose of this role is to install, implement, configure, upgrade, and optimize the performance of application systems and databases required to operate Altera Software Development and QA environments.

Responsibilities

Providing premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues.




Providing weekly/monthly client read-outs and presentations
Client's point of contact on any application/database performance issue.
Excelling at AppDynamics - Application performance management tool and utilizing it to monitor/evaluate application performance.
Identify, qualify & help drive the issues/bugs to remediation/resolution.
Keep track of identified issues/fixes and drive this resolution across the client base.
Assess the extremely complicated application and database performance issues and drive them to resolution.
Identify known issues and turn them into an alert and establish operational workflow with operational teams.
Prepare necessary documentation around technical procedures as well as operational procedures.
Participate in weekly/daily technical/leadership calls to update on the progress.
Working in a 24*7 operational workplace with rotational shifts.
Responsible for handling Level 2 analysis, troubleshooting, and

📌 Systems Support Engineer (Pune)
🏢 Altera Digital Health
📍 Pune