Details:

Job Description

Monitoring SIEM systems to detect IT security incidents in Stefanini's client environments.
Incident Management:
Incident investigation and diagnosis: analyzing the cause of the incident, selecting a solution/escalation path.
Routing incidents to the correct groups: detailed review of incidents, logging detailed analysis in the ticket. Routing the ticket to the correct group, ensuring communication, and following up within the group.
Tracking the resolution of the incident and providing regular updates to users or representatives regarding the progress/closure of the incident.
Supporting the incident management process, proposing current processes, and developing solutions to improve efficiency.
Responding to requests via email and other electronic means for technical support.
Continuous improvements:
Performing manual alert correlations in accordance with predefined procedures and project/client-specific requirements.
Advising on repeatable processes demonstrated within the company and the IT group.
Offering guidance in defining KPIs, deliverables,



and/or metrics for services, processes, and technologies.
Conducting root cause analysis and providing recommendations: regular review of incidents, grouping them by cause, and suggesting measures to reduce/eliminate incidents.
Working in alignment with SLAs for the daily operations of the monitoring team.
Documenting procedures used to resolve issues for future reference.
Assisting junior colleagues with project onboarding and providing technical support when needed.
Offering technical recommendations to the client to mitigate risks and/or actions to be taken to prevent the spread of detected threats.
Proactively searching for potential cyber threats in allocated systems and recommending actions for their prevention.
Creating rules and policies on IT systems based on client/employer requirements.
Actively participating in advanced cybersecurity discussions/meetings and improving technical and non-

📌 IT Security Analyst, II (Hyderabad)
🏢 Stefanini North America and APAC
📍 Hyderabad