Job Summary -

Associate Functional Support Consultant will be responsible for providing
support to our high-end, robust and scalable SaaS products. He/She plays a
significant role as an extension of our internal teams, the ultimate HighRadian
ambassador who delivers continuous support from the advent of the conflict to
the time it gets resolved. S/he should be keen to learn about our complex
software products and have a people-first mentality. If you are ready to
leverage your grit, creativity and bit of wit and humor to experience an awesome
company culture - then you should be a HighRadian

Responsibilities -

* Responsible for providing product support to users of the Highradius
applications.
* Own customer reported issues and drive them to resolution meeting the SLAs
* Provide a delightful customer experience by partnering with internal and
external stake holders
* Supports and contributes to the growth of best practices for delivery of
HighRadius Support services
* Understand HighRadius application troubleshooting practices to ensure
successful resolution of the issues.




* Have the will to learn and understand our products and their features to
support and educate clients
* Follow the Quality and Process compliance to do the right thing for customers
and the organization
* Dynamically prioritize tickets and multi-task when needed
* To be a team player who can work in rotational shifts.
* To empathize with client situations and provide quick resolutions or
workarounds.
* Have a collaborative approach to clearly communicate issues and resolutions
with the internal teams and customers.

Requirements -

* 2 to 5 years of experience in Application Support preferably a SaaS
application
* Familiarity with tools & practices of the trade such as case management,
knowledge base, defect & escalation management.
* A technology-centric background
* Robust logical, analytical and problem solving skills
* Excellent communication skills
* Can work in a fast paced, ever changin

📌 Product Support Engineer (Hyderabad)
🏢 HighRadius
📍 Hyderabad