About The Role

Location: Gurugram (Preferred)

As a Forward Deployed Engineer (FDE) at Leena AI, you will partner with enterprise customers to design, build, and deploy AI-powered solutions across HR, IT, and Enterprise Operations. Acting as the primary technical lead, you will own customer implementations from discovery through production, combining software engineering, AI application development, enterprise integrations, and solution consulting to deliver measurable business outcomes.

You will work closely with customers, Product, and Engineering teams to configure AI assistants, build integrations, customize LLM-powered experiences, solve complex technical challenges, and ensure successful deployments.

Key Responsibilities

Customer Engagement & Solution Delivery

Lead end-to-end enterprise implementations from discovery to production go-live.
Gather business and technical requirements and translate them into scalable AI solutions.
Conduct solution workshops, technical design sessions, and stakeholder reviews.
Prepare solution design documents, implementation plans,



and deployment documentation.
Drive UAT, production deployments, hypercare, and post-go-live support.

AI Engineering & LLM Customization

Customize AI assistants and LLM-powered experiences for customer-specific use cases.
Build and optimize prompt engineering, Retrieval-Augmented Generation (RAG), AI agents, tool calling, and workflow orchestration.
Improve model quality through prompt optimization, evaluation, guardrails, and fine-tuning techniques where applicable.
Develop reusable AI capabilities and implementation accelerators.

Enterprise Integrations & Software Engineering

Design, build, and troubleshoot integrations with Workday, ServiceNow, SAP, Oracle, UKG, SAP SuccessFactors, Microsoft Active Directory, Microsoft Entra ID (Azure AD), Microsoft Teams, Slack, Salesforce, Jira, and Zendesk.
Build and maintain integrations using REST APIs, GraphQL APIs, Webhooks, OAuth 2.0, OpenID Connect

📌 Forward Deployed Engineer (Gurugram)
🏢 Leena AI
📍 Gurugram