TCS IS HIRING FOR SERVICE DESK AGENT-2 TO 4 YEARS_HYDERABAD LOCATION
INTERVIEW TYPE- FACE TO FACE ON 18-JULY-2026
JD FOR REF:

Identify and diagnose issues and problems and provide L1 technical support to user
Customer-service oriented with a problem-solving attitude
Records incidents cataloguing them by symptom and resolution
A valuable Written & verbal communication skill
Positive attitude towards role and delivery work

Accountabilities:
Categorize and record reported queries and provide solutions
Advise users on the appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Logs incidents and service requests and maintains relevant records:
Identifies and classifies incident types and service interruptions




Records incidents cataloguing them by symptom and resolution
Acts under guidance to record and track reliability data for your services
Uses experience to address user problems and interrogates database for potential solutions.
Records and tracks issues from the outset to the conclusion.
During change, act systematically to respond to daily operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.

📌 Service Desk Agent-2 to 4 years_Hyderabad (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad