The Sales Coordinator – Personal Care plays a critical role in supporting the commercial operations of the Personal Care Business by ensuring seamless coordination between customers, Sales Managers, Principals, Technical Services, Regulatory Affairs, Supply Chain, Customer Service, Logistics, and Finance.

The role is responsible for end-to-end sales administration, order management, customer support, formulation sample coordination, technical documentation management, CRM updates, and commercial reporting to ensure exceptional customer service and effective business operations.

Critical results and Responsibilities
1. Sales & Commercial Coordination
Support the Sales Managers in managing customer accounts and daily commercial activities.
Prepare quotations, commercial offers, pricing sheets, and customer proposals.
Coordinate RFQs (Request for Quotations) and follow up on pending opportunities.
Track sales enquiries and ensure timely customer responses.
Assist in preparation of annual pricing updates and commercial agreements.
Support business reviews, sales meetings,



and customer presentations.

2. Customer Order Management
Process customer purchase orders accurately in ERP.
Coordinate order confirmations, delivery schedules, and shipment tracking.
Liaise with Customer Service, Supply Chain, and Logistics to ensure timely deliveries.
Monitor backorders and proactively communicate delivery timelines.
Coordinate resolution of order-related issues, returns, shortages, and customer complaints.

3. Formulation Sample Management
Coordinate customer sample requests with Technical Service Laboratories and Principals.
Ensure timely dispatch of formulation samples and ingredient samples.
Maintain records of sample requests, dispatches, approvals, and customer feedback.
Follow up with customers regarding sample evaluations and trial outcomes.
Coordinate commercial conversion of successful sample trials into business opportunities.

4. Technical Documentation Management
Coor

📌 Sales Coordinator (Mumbai)
🏢 Barentz Distribution India
📍 Mumbai