About Ethos
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.
About the role
Ethos is in search of a seasoned Trainer responsible for delivering and supporting training programs aimed at enhancing the efficiency and success of our employees. The ideal candidate will possess a background in Customer Service and/or call center operations. In this role, the Trainer will lead regular training sessions to uphold company policies and legal standards, with a key emphasis on the growth of new team members.



Reporting directly to the Senior Manager of Customer Experience Strategy, this position plays a pivotal role in fostering a skilled and compliant workforce.
Duties and Responsibilities:
Assess current training programs and make recommendations to improve their effectiveness
Assess internal employee skill levels and competencies, by conducting needs analysis, monitoring participant progress during training, recommending program changes and tracking results
Coach and monitor recent employees to increase their effectiveness
Administer progressive discipline to new employees regarding attendance and performance requirements, as needed
Provide tracking/reporting to management on training program progress, new hire development, and course effectiveness
Ensure all materials, programs, and solutions for training are up-to-date and relevant to current business practices and market standards.
Qualifications and Skills:
3+ years

📌 CX Trainer (Bengaluru)
🏢 Ethos Life
📍 Bengaluru