•To maintain a high customer service focus by approaching your job with the
customers always in mind.
• To have a positive impact, taking personal responsibility and initiative to
resolve issues, always clearly communicating with both customers and
colleagues.
• To be motivated and committed, approaching all tasks with enthusiasm and
seizing opportunities to learn recent skills or knowledge in order to improve your
personal performance.
• To be flexible, responding quickly and positively to changing requirements
including the performance of any tasks requested of you.
• To maintain high team focus by showing co-operation and support to colleagues
in the pursuit of team goals. • To maintain an environment that promotes flair,
creativity and consistency in the quality of cleanliness, hygiene and
presentation.
• To ensure that all Housekeeping standards, polices and guidelines are
followed.
Financial
o Ensure that revenues and / or cost controls are maximized through proactive
actions rather than reactive management.
o Ensure current knowledge of key hotel and department financial targets
o To maintain a working knowledge of key costs associated with the department
o Assist in the preparation of budgets and /or forecasts if required.
Administration
o To assist in any inventory / stock taking as / when required.
o To ensure that all projects, departmental reports, schedules, are completed
accurately and punctually.
o To participate in monthly staff meetings and daily follow up action briefings
o To assist in updating sections of the Departmental Operations Manual when
required.
o To ensure weekly schedules are completed according to advance notice
requirements, considering also employee requests favorably and ensuring employee
productivity / multi skilling is maximized to control payroll costs.
o To actively participate in Employee Engagement, Guest Satisfaction & other
special projects carried out to improve standards.