Cloud Operations AI Engineer

Job Description

Prospect Summary:

Upland is hiring a Cloud Operations AI Engineer to help modernize how we operate
SaaS applications in AWS. This is a hands-on hybrid role that combines cloud
operations, DevOps, and AI-enabled engineering. You will work closely with
developers and operations teams to use tools such as GitHub Copilot, AWS
Bedrock, and Claude-based assistants to troubleshoot production issues, automate
repetitive work, and improve reliability, performance, and availability across
our product portfolio.

The ideal candidate has experience operating production SaaS systems on AWS and
knows how to apply AI responsibly to accelerate troubleshooting, reduce manual
effort, and improve service resilience. This person is comfortable working
across infrastructure, automation, observability, and developer collaboration
and can turn operational pain points into scalable improvements.

What would you do?

* Partner with developers and Cloud Operations teams to troubleshoot production
issues and improve service reliability.




* Use GitHub Copilot, AWS Bedrock, Claude-based tools, and related AI
capabilities to accelerate troubleshooting, scripting, and automation.
* Automate manual operational work, including health checks, remediation,
reporting, deployment support, patching, and recurring maintenance.
* Improve performance, availability, scalability, and observability across
AWS-hosted SaaS environments.
* Contribute to incident response, root cause analysis, corrective actions, and
operational documentation.
* Administer complex Microsoft-based web hosting configuration components,
including Windows Server configuration, .NET framework, IIS web sites, and
SQL Server database servers.
* Create and maintain runbooks, automation documentation, and system
configuration records.
* Participate in on-call support for customer-facing SaaS environments and
serve as an escalation point for complex issues.
* Promote responsible AI practice

📌 Cloud Operations AI Engineer (India)
🏢 Upland Software
📍 India