Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of
our homes. We deliver innovative solutions to hundreds of thousands of
businesses [https://customers.twilio.com/]and empower millions of developers
worldwide to craft personalized customer experiences.

Our dedication to remote-first work
[https://www.twilio.com/en-us/blog/open-work], and strong culture of connection
and global inclusion means that no matter your location, you’re part of a
vibrant team with diverse experiences making a global impact each day. As we
continue to revolutionize how the world interacts, we’re acquiring new skills
and experiences that make work feel truly rewarding. Your career at Twilio is in
your hands.
.

Hiring and how we work :

We use Artificial Intelligence (AI) to help make our hiring process effective.
That said, every hiring decision is made by real Twilions

Also, while we are a remote-first company, you may be asked to report in person
on an ad-hoc basis for team gatherings, functional off-sites or customer
meetings.
.

See yourself at Twilio





Join the team as Twilio’s next Manager, Technical Support

About the job

This position is needed to lead one of Twilio's Customer Support teams in IN. In
this role, you’ll help us scale and grow to deliver an extraordinary customer
experience for Twilio customers and internal Twilions.

We are looking for a people-person who’s passionate about delighting customers,
mentoring and developing staff, learning about new and challenging subjects, and
helping us improve processes and procedures. This role joins a fast-growing team
of managers leading our global Voice Segment Platform Applications(VSPA)
Customer Support teams, specifically our IN team. Reporting to the VSPA Senior
Manager, this position is essential in supporting Twilio's continuing growth
initiatives.

Responsibilities

In this role, you’ll:

Customer Service & Operational Excellence

* Ensure excellent partner and customer satisfaction,

📌 Manager, Technical Support (India)
🏢 Twilio
📍 India