About the company
Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.
Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, perks, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day.
Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com

Key Responsibilities
:Technical Suppor
t•Serve as the first point of contact for users experiencing technical issues via phone, email, chat,



or ticketing systems
.•Provide Level 1 technical support for
:o Windows Operating System
so Microsoft 365 Application
so Outlook and Exchange Onlin
eo Microsoft Team
so VPN and Remote Acces
so Printers and Peripheral Device
so Mobile Device Suppor
to Basic Network Connectivity Issue
s• Diagnose and troubleshoot hardware, software, account, and application-related issues
.• Perform password resets, account unlocks, MFA troubleshooting, and user validation as per security procedures
.• Resolve incidents within agreed SLAs and escalate complex issues to appropriate resolver groups
.• Maintain high levels of customer satisfaction through timely communication and effective issue resolution
.• Document troubleshooting steps, resolutions, and knowledge articles to improve operational efficiency
.• Participate in continuous improvement initiatives and support process automation efforts where ap

📌 Information Technology Support Specialist (Gurugram)
🏢 Publicis Re:Sources
📍 Gurugram